To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there are issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, your order will be canceled and your money refunded to you.
Just a reminder that you will receive your order within 2-3 business days from the date that it is shipped out, not necessarily from the date that it is placed if you've chosen our standard shipping rate. After your payment is authorized and verified, it can still take a day or two to process your order. This is just an estimate, though, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being delivered. We are not responsible for lost or stolen packages. However, we are willing to help if we can, just contact us for assistance.
We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country.
Free Shipping Promo - Summer 2020
Standard Shipping: $6.00 (3-5 business days)
2-Day Priority Shipping: $10.00 (2 business days)
Rest of the World $24.99
24K Sugar values and strives to satisfy our customers. Unfortunately, we DO NOT OFFER RETURNS OR EXCHANGES at this time. To ensure you will be satisfied with your item PLEASE follow the tips below.
When shopping, keep in mind:
Details in description
Ingredients where applicable
If you have any questions or concerns, feel free to contact us via email at 24KSugarLLC@gmail.com for additional support.